Welcome to our Agent Hub!
This is where agents can find the latest information about submitting applications to TWIA for wind and hail coverage for their clients. Here agents can get updates on the agent and policyholder portal, windstorm certificates, payment processes, recent bulletins, and other agent resources and training.
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Announcements
July 19 Policyholder Webinar: Recording and Resources Are Now Available
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TWIA Process Changes Additional Updates
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Policy Moratoriums: What You Need to Know
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WPI8 Certificate Lookup
Certificate Lookup
Training & Resources
TWIA launched the New Agent Portal on April 18, 2022. It is available for all new applications immediately and renewals with an effective date on or after July 17, 2022. Please use the below training materials to learn how to work in this system.
Instructions and Guidelines Manual
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TWIA Rating Rules
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Plan of Operation
Minimum Policy Eligibility Criteria
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Flood Insurance Requirements
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Declination Requirements
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About Policy Moratoriums
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Before You Quote! TWIA Agent 101
Play Video
Agent Premium Payments
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Entering Military Mailing Addresses in the Agent Portal
Download PDF
Residential Replacement Cost Calculator
Commercial Replacement Cost Calculator
Printing A Quote in the TWIA Agent Portal
Download PDF
Using the Billing Functions in the New Agent Portal
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Four New TWIA Endorsem*nts
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New Agent Portal Dashboard
Play Video
Policyholder Premium Payments in the Policyholder Portal
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Submitting New Residential Quote
Download PDF
Making Payments in the New Agent Portal
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Uploading Documents to a Policy
Play Video
Uploading Documents to a Policy
Download PDF
MSB in the New Agent Portal
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Working with MSB
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Quoting a Manufactured Home Submission
Download PDF
Builders Risk Submissions
Download PDF
Submitting New Commercial Quote
Download PDF
Adding or Deleting a Mortgagee
Download PDF
Adding or Deleting a Mortgagee
Play Video
Making a Change to a TWIA Policy
Download PDF
Making a Change to a TWIA Policy
Play Video
Submitting a Policy Cancellation Request
Download PDF
Submitting a Policy Cancellation Request
Play Video
Completing Activities
Download PDF
Changing the Policyholder Email Address
Download PDF
Adding an Additional Named Insured on a TWIA Policy
Download PDF
Deleting an Additional Named Insured on a TWIA Policy
Download PDF
Correcting the Primary Named Insured’s Name
Download PDF
Adding or Deleting a Mortgagee on a Commercial Policy
Download PDF
Accessing Claims Information in the TWIA Agent Portal
Download PDF
Filing A Claim in the TWIA Agent Portal
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Renewals in the New Agent Portal
Download PDF
Requalifying a Renewal in the Agent Portal
Download PDF
Making Down Payments when Auto Pay Enabled - Renewals
Download PDF
TWIA Commercial Renewals in the Agent Portal
Download PDF
Introduction to the New Agent Portal
Play Video
Admin Activities
Play Video
Adding a New User
Play Video
Editing User Information
Play Video
Commission Statements & Book of Business
Play Video
Setting Up EFT
Play Video
Setting Up Direct Deposit
Play Video
Book of Business Report
Download PDF
Book of Business Transfers Between Agency Locations
Download PDF
Accessing TWIA Commission Statements
Download PDF
Adding Agency Users in the TWIA Agent Portal
Download PDF
Deactivating Agency Users in the TWIA Agent Portal
Download PDF
Request for Merging TWIA Agent / Agency Book of Business
Download PDF
Setting Up EFT
Download PDF
Setting Up 2-Step Authentication
Download PDF
Telephone-Initiated Entries (TEL) Guidelines
Download PDF
Federal ESIGN Disclosure and Consent for ACH Authorization Notice
Download PDF
Telephone-Initiated (TEL) ACH Debit Authorization
Download PDF
Telephone-Initiated (TEL) Authorization Notice
Download PDF
Prearranged Payment and Deposit (PPD) Guidelines
Download PDF
Consumer Authorization for ACH Debit
Download PDF
TWIA Requalification and Storm Season Training
Play Video
Webinar Slides: TWIA Requalification and Storm Season Training
Download PDF
TWIA Agent Portal Updates Agent Training
Play Video
Webinar Slides: TWIA Agent Portal Updates Agent Training
Download PDF
TWIA Renewals and Storm Season in the New Agent Portal
Play Video
Webinar Slides: Renewals in the New Agent Portal
Download PDF
New Agent Portal Overview
Play Video
Webinar Slides: New Agent Portal Overview
Download PDF
New Agent Portal Commercial Agent Webinar
Play Video
Commercial Webinar Slides: New Agent Portal
Download PDF
Agency Administrators Webinar: New Agent Portal
Play Video
Agency Administrators Webinar Slides: New Agent Portal
Download PDF
Agent Phase 2022-2023
Download PDF
Policyholder Phase
Download PDF
Policyholder Period 2021-2022
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Policyholder Portal Overview
Play Video
Registering in the TWIA Policyholder Portal
Download PDF
Filing a Claim in the TWIA Policyholder Portal
Download PDF
Making and Managing Payments in the TWIA Policyholder Portal
Download PDF
Linking a Policy to an Account in the TWIA Policyholder Portal
Download PDF
Locating Documents in the TWIA Policyholder Portal
Download PDF
Updating Policyholder Information in the TWIA Policyholder Portal
Download PDF
Creating an Invoice
Download PDF
Address Standardization
Download PDF
Residential Construction Types
Download PDF
ISO Construction Types
Download PDF
2021 TWIA Agent Payment Options Recorded Webinar
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2021 TWIA Agent Payment Options Recorded Webinar - Slides
Download PDF
2020 TWIA Payment Options Recorded Agent Webinar
Play Video
2020 TWIA Payment Options Agent Webinar - Slides Only
Download PDF
Policyholder Online Payment Website Demonstration
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Policyholder Premium Payments with a Third-Party Payment Service
Go to page
Builder's Risk Policies
Download PDF
Payments
Download PDF
Electronic Funds Transfer (EFT)
Download PDF
eCheck Payment Processing Overview
Download PDF
eCheck Payment Processing Guide
Download PDF
Searching for Documents in Policy Center
Download PDF
Searching in Policy Center
Download PDF
Agent Reference Guide
Download PDF
Entering a New Claim
Download PDF
Reviewing a Claim
Download PDF
Commercial: How to Use the Valuation Tool
Download PDF
System Basics for Electronic Communications, Searching, and Administration
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Policy Center Account Structure Training Video
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Documents Training Video
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Activities, Emails, and Work Queue Preferences Training Video
Go to page
Getting Started - Policy Center System Requirements
Download PDF
Getting Started - Using Microsoft Edge to Work with TWIA Policy Center
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Policy Conditions/Insurance to Value (ITV) Recorded Agent Webinar
Go to page
Policy Conditions/Insurance to Value (ITV) Agent Webinar - Slides Only
Download PDF
Residential: Importing a Replacement Cost Valuation
Download PDF
System Basics for Changes, Cancellations, and Renewals
Go to page
Commercial: For Administrators - User Management
Download PDF
MSB Upgrade Benefits
Download PDF
Agent Email Preferences
Download PDF
Work Queue Preferences
Download PDF
Adding or Deleting a Mortgagee
Download PDF
Uploading Documents
Download PDF
Submitting a TWIA Policy Cancellation Request
Download PDF
Activities in Policy Center
Download PDF
New Agents
Before you can submit applications to TWIA, you must register with us.
2
Complete the Agency Registration for TWIA Agent Portal form. You will need additional registration forms (listed below) for this step.
3
You will receive an email with the next steps in the registration process.
4
Once registration is complete, TWIA Policy Services will contact you with login information to the Marshall & Swift/Boeckh (MSB) replacement cost calculator.
Download these forms to submit: W9, ACH, EFT Authorization Request Form.
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